Frequently Asked Questions | Milletan
Frequently Asked Questions
Find quick answers about Milletan products, ordering, quality standards, and business partnerships.
Products and Ingredients
What are millets?
Millets are a group of ancient, nutrient-dense cereal grains that have been cultivated in India for over 5,000 years. They include varieties like Foxtail, Pearl (Bajra), Finger (Ragi), Little, Barnyard, Kodo, and Proso millet.
Are millets gluten-free?
Yes, all millets are naturally gluten-free, making them an excellent choice for people with celiac disease or gluten sensitivity. They are safe alternatives to wheat, barley, and rye.
How do I cook millets?
Most millets cook like rice — use a 1:2.5 ratio of millet to water. Rinse well, bring to a boil, reduce heat, and simmer for 15-20 minutes. Soaking for 30 minutes before cooking improves texture and digestibility.
What are the health benefits of millets?
Millets are rich in dietary fiber, protein, iron, calcium, and B-vitamins. They have a low glycemic index, support heart health, aid digestion, and are excellent for weight management and diabetes control.
How should I store millets?
Store millets in airtight containers in a cool, dry place away from direct sunlight. Whole millets last 6-12 months. Millet flours are best consumed within 2-3 months or refrigerated for longer shelf life.
Ordering and Delivery
How do I place an order?
Currently you can order through our website or by contacting us directly at milletanfoods@gmail.com or +91 92747 27811. We accept online payments, UPI, and Cash on Delivery.
What is the minimum order value?
There is no minimum order value for domestic retail orders. For bulk and export orders, the minimum order quantity is 100kg per product.
How long does delivery take?
Metro cities receive orders in 3-5 business days, Tier 2 cities in 4-6 days, and remote areas in 7-10 days. Express delivery options are available for faster shipping.
Do you deliver across India?
Yes, we deliver to all PIN codes across India through our logistics partners including Blue Dart, Delhivery, and DTDC.
Quality and Safety
Are your products organic?
Many of our products are sourced from organic farms. Products with organic certification are clearly labeled. All products — organic or conventional — undergo strict quality testing.
What certifications does Milletan have?
We are FSSAI licensed, APEDA registered for exports, and ISO 22000 aligned for food safety management. Every batch is lab-tested for purity and safety.
Do you sell millet flour?
Yes, we offer a range of millet flours including Ragi (Finger Millet) flour, Bajra (Pearl Millet) flour, Jowar flour, and multi-grain millet flour blends — all stone-ground for maximum nutrition.
Are Milletan products suitable for babies and children?
Many of our products, especially Ragi flour, are excellent for babies above 6 months and growing children. However, always consult your pediatrician before introducing new foods to infants.
Bulk and Export Support
Do you export millets internationally?
Yes, we actively export to 15+ countries across the Middle East, Southeast Asia, Europe, North America, and Africa. We are APEDA registered and handle all export documentation.
What is the minimum order quantity for export?
Our standard MOQ for exports is 100kg per product for trial orders. For regular shipments, we recommend 500kg+ per product for optimal pricing and logistics.
Can you provide private-label packaging for export?
Yes, we offer full private-label and white-label services including custom packaging design, your brand logo, and regulatory labeling for your target market.
How do I request an export quote?
Submit your requirements through our Bulk Inquiry form or email milletanfoods@gmail.com with your product needs, quantities, and destination country. We respond within 48 hours with a detailed quotation.
Still need help? Tell us your requirement and we will guide you quickly.
Support That Moves FastProduct Information
Structured answers designed for quick clarity and informed decisions.
What kind of questions are answered in Milletan FAQs?
Milletan FAQs provide direct answers about products, ingredients, ordering, delivery, bulk supply, and support processes. The section is structured to help both retail customers and business buyers resolve common decisions quickly, without searching across multiple pages or support threads.
How to use the FAQ page efficiently
- 1Start by intent
Pick the section that matches your need: product info, ordering, delivery, or business inquiry.
- 2Read direct answers first
Use concise responses to resolve immediate questions before exploring deeper policy pages.
- 3Open linked policy pages
For edge cases, review linked pages such as shipping, returns, or business support for full context.
- 4Contact support if unresolved
Submit your question with order or inquiry details for faster, specific resolution.
Why does a structured FAQ improve customer and partner experience?
Structured FAQs reduce friction by presenting quick, reliable answers in one place. This improves conversion confidence, lowers repetitive support load, and helps buyers move from uncertainty to action faster, especially when evaluating product fit, delivery feasibility, or bulk procurement readiness.
- ✓Faster decision-making for buyers
- ✓Lower repetitive support queries
- ✓Improved clarity on policies and operations
- ✓Better trust through consistent answers
- ✓Higher conversion confidence for new visitors
Frequently Asked Questions
Do FAQs replace customer support channels?
No. FAQs handle common questions quickly, but support channels remain available for case-specific help. If your situation includes order issues, commercial requests, or unusual requirements, contact support with full details for tailored resolution.
How often are FAQ answers updated?
FAQ responses are updated as policies, operations, and product workflows evolve. The goal is to keep answers current and practical so users receive dependable guidance that reflects actual ordering, delivery, and support conditions.
Can business buyers rely on FAQ details for procurement decisions?
FAQs provide helpful baseline guidance, but final procurement terms should be confirmed through official business communication. For MOQ, pricing slabs, or export requirements, use dedicated inquiry channels to receive validated commercial details.
What should I do if I cannot find my question in FAQs?
Use contact or inquiry channels and include relevant details such as product name, destination, and requirement type. This helps support teams provide accurate responses and identify new FAQ topics that should be added for future users.