Frequently Asked Questions
Find quick answers about Milletan products, ordering, quality standards, and business partnerships.
Products and Ingredients
Millets are a group of ancient, nutrient-dense cereal grains that have been cultivated in India for over 5,000 years. They include varieties like Foxtail, Pearl (Bajra), Finger (Ragi), Little, Barnyard, Kodo, and Proso millet.
Yes, millets are naturally gluten-free grains. Our Ancient Bake cookies are made with ragi and jowar flours and contain no wheat, but they are baked in a facility that also handles wheat, so they are not certified gluten-free.
We bake with them. Our Ancient Bake cookies - Ragi Cacao and Jowar Bella - are made with ragi (finger millet) and jowar (sorghum) flours, sweetened with jaggery powder instead of refined sugar, and baked in small batches in Surat.
Millets are whole grains that contribute dietary fibre, protein and minerals such as iron and calcium to the diet. We don't make medical, weight-loss or blood-sugar claims for our cookies - each product page carries the full nutrition panel so you can see its exact per-100g values.
Keep cookies in their sealed pack or an airtight container in a cool, dry place away from direct sunlight. Our cookies have a 90-day shelf life from manufacture; reseal the pack after opening for the best texture and flavour.
Ordering and Delivery
You can buy Milletan cookies through leading online marketplaces, or contact us directly at [email protected] or on WhatsApp at +91 92747 27811 for bulk and gifting orders.
There is no minimum order value for retail purchases through online marketplaces. For bulk and business orders, minimums are inquiry-based - share your requirement through our Bulk Inquiry form or on WhatsApp and we will suggest the right pack sizes and quantities.
Metro cities receive orders in 3-5 business days, Tier 2 cities in 4-6 days, and remote areas in 7-10 days. Express delivery options are available for faster shipping.
Yes, we deliver to all PIN codes across India through our logistics partners including Blue Dart, Delhivery, and DTDC.
Quality and Safety
We do not claim organic certification. Our Ancient Bake cookies are made with ragi or jowar flour, butter and jaggery, and the pack prints how much of each. Classic Bake is wheat baking and several of those recipes use vegetable fat rather than butter - the ingredient panel on every pack says which. Every batch is baked in small runs by our partner bakeries, under our FSSAI licence.
We are FSSAI licensed (Lic. No. 20726031000108), and every batch is baked and packed under strict hygiene controls in our partner bakeries before dispatch.
No - Milletan is a cookie brand, not a flour or grain supplier. We use ragi and jowar flours as ingredients in our Ancient Bake cookies, but the only products we sell are fresh-baked cookies.
Yes - our Ancient Bake cookies like Ragi Cacao are popular tiffin-box choices, made without maida, refined sugar, or artificial colours. For infants and toddlers, always consult your pediatrician before introducing new foods.
Bulk and Business Support
Yes. We supply our Classic Bake and Ancient Bake cookies in bulk for offices, retailers, gifting, and events. Share your requirement through our Bulk Inquiry form or on WhatsApp and we will respond with pack options and pricing.
Bulk minimums are inquiry-based rather than fixed. Tell us your use case - office pantry, retail shelves, corporate gifting - and the quantities you need, and we will suggest the right pack sizes and share a quote.
For larger orders we can discuss custom gift boxes, sleeves, and co-branded packaging. Raise a Bulk Inquiry with your requirement and timeline and we will confirm what is possible.
Submit your requirements through our Bulk Inquiry form or email [email protected] with the products, quantities, and delivery location. We respond within 48 hours with a detailed quotation.
Still need help? Tell us your requirement and we will guide you quickly.
Support That Moves FastMore About Frequently Asked Questions
Structured answers designed for quick clarity and informed decisions.
Milletan FAQs provide direct answers about products, ingredients, ordering, delivery, bulk supply, and support processes. The section is structured to help both retail customers and business buyers resolve common decisions quickly, without searching across multiple pages or support threads.
- 1Start by intent
Pick the section that matches your need: product info, ordering, delivery, or business inquiry.
- 2Read direct answers first
Use concise responses to resolve immediate questions before exploring deeper policy pages.
- 3Open linked policy pages
For edge cases, review linked pages such as shipping, returns, or business support for full context.
- 4Contact support if unresolved
Submit your question with order or inquiry details for faster, specific resolution.
Structured FAQs reduce friction by presenting quick, reliable answers in one place. This improves conversion confidence, lowers repetitive support load, and helps buyers move from uncertainty to action faster, especially when evaluating product fit, delivery feasibility, or bulk procurement readiness.
- Faster decision-making for buyers
- Lower repetitive support queries
- Improved clarity on policies and operations
- Better trust through consistent answers
- Higher conversion confidence for new visitors
Frequently Asked Questions
No. FAQs handle common questions quickly, but support channels remain available for case-specific help. If your situation includes order issues, commercial requests, or unusual requirements, contact support with full details for tailored resolution.
FAQ responses are updated as policies, operations, and product workflows evolve. The goal is to keep answers current and practical so users receive dependable guidance that reflects actual ordering, delivery, and support conditions.
FAQs provide helpful baseline guidance, but final procurement terms should be confirmed through official business communication. For MOQ, pricing slabs, or export requirements, use dedicated inquiry channels to receive validated commercial details.
Use contact or inquiry channels and include relevant details such as product name, destination, and requirement type. This helps support teams provide accurate responses and identify new FAQ topics that should be added for future users.