Returns & Refund Policy | Milletan
Returns and Refund Policy
Report issues within 24 hours of delivery. Simple process with clear eligibility rules and quick resolution.
Return Policy Highlights
24-Hour Return Window
Report any issue within 24 hours of delivery. Applicable for damaged, defective, or wrong items received.
Full Refund Guarantee
Receive a complete refund for damaged, defective, or wrong items. Refund processed within 5-7 business days to your original payment method.
Dedicated Support
Our support team guides you through every step. Reach us at milletanfoods@gmail.com or +91 92747 27811, Mon-Sat 10 AM - 8 PM IST.
How to Request a Return
Contact Us Within 24 Hours
Email milletanfoods@gmail.com or call +91 92747 27811 with your order number, photos, and reason for return.
Get Approval
Our team will verify your request and send a return authorization with pickup details within 24 hours.
Ship It Back
Pack the product securely in its original packaging. Our logistics partner will arrange a free pickup from your address.
Receive Refund
Once we receive and inspect the returned product, your refund will be processed within 5-7 business days.
Non-Returnable Items
- ✓Opened or partially consumed food products (for hygiene and safety reasons)
- ✓Products with broken or tampered seals
- ✓Issues reported after the 24-hour window from delivery
- ✓Products damaged due to customer mishandling or improper storage
- ✓Free samples or promotional items
Returns and Refund FAQs
How long do I have to report an issue?
You must report any issue within 24 hours of delivery. Contact us with your order number and photos of the issue.
How long does the refund take?
Refunds are processed within 5-7 business days after we verify the issue. Bank processing may take an additional 2-3 days depending on your payment method.
Can I exchange a product instead of returning it?
Yes, we offer direct exchanges for the same product or a product of equal value, subject to stock availability.
Who pays for return shipping?
Return shipping is completely free for damaged, defective, or incorrect items.
What if my product arrived damaged?
Photograph the damaged product and packaging, then contact us within 24 hours of delivery. We will arrange an immediate replacement or full refund.
If your concern is valid, we make resolution straightforward and timely.
Fair and Transparent ResolutionProduct Information
Structured answers designed for quick clarity and informed decisions.
Milletan returns and refund policy explains eligibility, verification, and resolution flow for damaged, incorrect, or qualifying return requests. It defines acceptable conditions, response timelines, and communication channels so customers and business buyers can resolve post-delivery issues with clear, documented expectations.
- 1Report the issue quickly
Raise a request within the eligible timeline using order details and issue description.
- 2Share proof for verification
Provide photos, package condition, and invoice details where applicable to support review.
- 3Wait for eligibility confirmation
Support reviews request context and confirms whether replacement, refund, or alternate resolution applies.
- 4Complete closure process
Follow approved return or refund instructions and track completion updates from support.
Transparent returns policy protects customer confidence by clarifying what is covered, how claims are reviewed, and when closure can be expected. It reduces ambiguity, improves issue resolution speed, and helps maintain long-term trust in purchase decisions across retail and business contexts.
- ✓Clear eligibility and claim expectations
- ✓Faster verification and resolution workflow
- ✓Lower confusion for post-delivery issues
- ✓Improved trust in repeat purchasing
- ✓Documented support accountability
Frequently Asked Questions
Eligibility usually includes damaged delivery, incorrect item received, or verified quality issues under policy conditions. Final outcomes depend on evidence shared, request timing, and order context. Support teams review each case and communicate approved resolution steps clearly.
Processing timelines vary by payment method and partner systems, but approved cases are initiated promptly after verification. Buyers receive confirmation updates during closure. For faster handling, provide complete order references and supporting proof when submitting the request.
Business and bulk requests may have different terms based on commercial agreements, product category, and dispatch model. Support teams evaluate such cases under agreed conditions and provide resolution options aligned with contractual and operational constraints.
Use the official support and contact channels listed on the site with order ID, issue details, and proof attachments. Submitting complete information at first contact helps reduce turnaround time and ensures accurate case evaluation.