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Terms & Conditions

CLEAR TERMS, FAIR USAGE

Terms and Conditions

These terms explain website usage, order handling, and business responsibilities for all Milletan visitors and partners.

By accessing and using milletan.com, you agree to be bound by these terms and conditions. Milletan reserves the right to update these terms at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

Using Our Website

Who can use this website?

This website is intended for individuals aged 18 and above. By using the site, you confirm that you meet this age requirement and have the legal capacity to enter into binding agreements.

What am I not allowed to do?

You may not use the site for unlawful purposes, attempt to gain unauthorized access to our systems, or interfere with site functionality. All content is protected by intellectual property laws and may not be copied without permission.

Is the information on this site accurate?

We strive for accuracy in all information presented but do not guarantee that all content is error-free. Product images are representative and actual products may vary slightly in appearance.

Products, Pricing and Orders

Are prices shown on the website final?

Retail prices are displayed in INR and are subject to change without notice. For bulk and export pricing, please contact us for a custom quotation tailored to your requirements.

How do bulk/export orders work?

Submit an inquiry through our bulk inquiry form. Our team will provide detailed pricing, minimum order quantity (MOQ) details, and documentation requirements within 24 business hours.

What about product quality?

All Milletan products are FSSAI certified, processed under ISO 22000 quality management standards, and APEDA registered for export quality assurance.

Export and International Terms

What trade terms do you use?

We work on FOB (Free On Board), CIF (Cost, Insurance & Freight), and CFR (Cost & Freight) terms depending on the destination country and mutual agreement.

What about customs and duties?

Import duties, customs charges, and local taxes at the destination country are the buyer's responsibility. We recommend consulting with your customs broker for specific requirements.

What documentation do you provide?

We provide: Certificate of Origin, Phytosanitary Certificate, Commercial Invoice, Packing List, Bill of Lading, and product-specific quality certificates as required.

Issue Resolution Process

1

Contact Us First

Reach out to milletanfoods@gmail.com with your concern. We aim to resolve all issues amicably and promptly.

2

Internal Review

Our team will review your case thoroughly and respond within 7 business days with a proposed resolution.

3

Mediation

If unresolved, both parties agree to attempt mediation through a mutually acceptable mediator before legal proceedings.

4

Jurisdiction

These terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat.

Milletan shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or our products. Our total liability shall not exceed the value of the specific transaction in question.

All content on milletan.com including text, images, logos, graphics, and design is the exclusive property of Milletan. Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited without prior written consent.

Questions about these terms? Our team can clarify before you proceed.

Clear and Practical Guidance
Contact Us

Product Information

Structured answers designed for quick clarity and informed decisions.

What do Milletan terms and conditions define?

Milletan terms and conditions define website usage rules, order-related obligations, intellectual property boundaries, and liability context for users. The document clarifies rights and responsibilities for visitors, customers, and business users so interactions remain transparent, lawful, and operationally consistent.

How to review terms before placing orders
  1. 1
    Read scope and acceptance clauses

    Understand what actions indicate acceptance of the terms during site and service use.

  2. 2
    Check order and payment conditions

    Review relevant commercial clauses that affect transactions, cancellations, and processing.

  3. 3
    Review IP and content usage

    Confirm what brand assets or content can and cannot be reused without permission.

  4. 4
    Note dispute and legal provisions

    Understand applicable jurisdiction and issue-resolution pathway for policy disputes.

Why are terms and conditions essential for digital commerce trust?

Clear terms reduce ambiguity by documenting mutual expectations across platform use, transactions, and communications. They help prevent misuse, support fair dispute handling, and create a predictable operating framework for both consumers and business stakeholders engaging with the brand.

Key Benefits:
  • ✓Clear legal boundaries for platform use
  • ✓Defined expectations for transactions and conduct
  • ✓Improved dispute-resolution clarity
  • ✓Protection of brand and intellectual assets
  • ✓Greater transparency for all user types

Frequently Asked Questions

Do terms apply to both retail and business users?

Yes. Core terms apply across user types, while certain commercial conditions may differ by transaction model. Business-specific details are usually finalized through direct commercial communication, but baseline legal and usage obligations remain covered by terms and conditions.

Can terms be updated over time?

Yes. Terms may be updated to reflect operational, legal, or platform changes. Users should review the latest version periodically. Continued use of services after updates generally indicates acceptance of revised terms, subject to applicable law.

What happens if a user violates terms?

Depending on severity, violations may lead to restricted access, order cancellation, or legal action in line with policy and law. The response is based on context and intended to protect users, platform integrity, and lawful business operations.

Where can I ask for clarification on specific clauses?

Use official support channels for clarification requests and include the clause or concern you want explained. Clear references help the team respond faster and ensure you receive accurate guidance before taking action.